Your business is your baby and, like most nail salon owners, you want to keep it out of harm’s way. That is why it can come as a blow when a customer wishes to sue you and your business. This could have arisen due to negligence of staff, an injury to a customer or even an employee acting out of your scope of licensure to please a client, and thus causing a mistake.
Problems can occur even in the best of salons, so you must always be prepared for the worst: A lawsuit.
Before the incident
You must always think ahead of any potential accident within your salon, as this is what will ultimately protect you from any future lawsuits. You should always invest in beauty salon insurance so that you can be in contact with professionals who will be able to give you advice in the future should you ever be faced with a lawsuit.
This is to ensure that, if you are indeed faced with a lawsuit, you can report this to the insurance company as soon as possible. That way, you can give the company as much time and information as you can to help them to hopefully negate this lawsuit.
The more time you give your insurers to sort the problem and prepare their case, the more likely you will be able to avoid having to pay compensation to the instigator of the lawsuit. It is also always wise to advise your clients on what to do should they come to you with a problem.
If you are able to calm them down and provide them with solid advice, like advice that they go to the doctor for antibiotics or make a return visit to have the nail fixed, then you may be able to soothe the client and avoid a future lawsuit.
If you are facing a lawsuit, then you will need evidence to show that you did everything within your power to make sure you tried to help your client. You will always encounter difficult clients, but if you can prove that you were either not at fault or that you tried your best to compensate and assist the client, then you will be in a stronger position for it.
Document everything that happened to the client (and previous clients) in an injury book. That way, you will not forget any details of what happened, as well as what was said between you and the client. It is also useful to install security within the salon. This is to ensure that, if there is any altercation, then you have video evidence that you are not at fault.
Waivers and evidence
How many times have you had a client come to you begging for a certain treatment? Far too many times. That’s why, if you do have an insistent client who demands a specific treatment, even if you have advised against it, you may want to consider asking them to sign a waiver.
This can prove their awareness that there was a risk associated with the treatment. This can also make sure that there is no misunderstanding between the client and the owner during the court case, as the document proves that they were made aware of any potential dangers.