Online ratings are something that can either make or break a business. The worse reviews you get, the more likely you are to lose business quickly. One of the first things that most people do when they are considering visiting a business is to look for it on Google. Whether it be for the address, the pricing, or the phone number, the ratings are going to come up at the top of the search results.
Therefore, it is in your best interest to make sure that you have a good rating for your business. Here are some of the most common reasons that people leave bad Yelp reviews, and how you avoid it.
When your business is poorly organized then it is going to show through your service. Being organized means being able to effectively provide the service that you advertise to your clients. It means setting appointments and making sure that they are received at the time promised. It means following up with clients when you say you will.
Depending on what kind of business you are in, organization can be required of you in a variety of different ways. The important thing is to make sure that you stay on top of everything, because the minute that your business starts to have holes in it, and your communication gets muddled, your customers will start to sense it.
Poor Employee Training
When a business hasn’t properly trained an employee then their performance is going to be subpar. Employees should be properly prepared for properly executing their job description.
At the end of the day if an employee delivers a poor performance it is no fault of the employee’s if they haven’t been properly trained. When you set your employee up for success then you are not only preparing them to be able to do the best job that they can do without getting frustrated, but you are also setting your business up for success. The better that you employees do, the better that your business exudes quality.
Lack Of Attention To Detail
When things are done in a rush without taking the time to properly make sure that all of the last details are done properly and thoroughly, then this means the job is lacking in proper attention to detail.
Before delivering a product to a customer the details should be doubled checked from start to finish. This way you ensure that you will avoid the customer feeling that you didn’t put the proper effort into their service.
Lack of Accountability
Often businesses don’t want to admit that they’ve done anything wrong, so they refuse to take accountability for any errors that have been made. This will infuriate customers. This is how the old famous saying “the customer is always right” was born. Take accountability even when it isn’t your fault as a business owner and you will find that you retain a lot more customers.